Your questions answered
Clear answers.
Before you commit.
Practical information to help you choose the right support and understand how the work happens.
Choosing the right support
Who does P.S.A. work with?
P.S.A. supports schools and organisations working with children. Steven brings particular operational experience of independent education and boarding. Each enquiry is considered against the setting, the brief and the expertise needed.
What is the difference between advice, an audit and an investigation?
Advice helps you consider options and next steps. An audit examines agreed arrangements and practice to identify strengths and gaps. An investigation gathers and examines evidence about a defined matter. Compare the services.
Can I ask for help without knowing which service I need?
Yes. Start with the question you need answered, what has prompted it and the outcome you want. An initial discussion helps identify an appropriate scope.
Can I commission a single piece of work?
Yes. Advice, a focused review, an audit, training or an investigation can be commissioned separately. An ongoing support arrangement is optional.
Can you help with boarding, pastoral systems and welfare plans?
These can form part of an agreed brief. Support may examine responsibilities, handovers, records and follow-up, or help develop a practical risk assessment or welfare plan alongside your responsible staff.
Commissioning and delivery
What happens after an enquiry?
The initial discussion establishes your setting, priorities and timescale. Suitability, availability and any conflicts are considered. A written scope and quotation then set out the proposed work before you commit.
What information should I include at first?
Your name, organisation, the broad type of support and any relevant deadline are enough to start. Please do not send pupil names, case records or sensitive attachments in an initial enquiry.
Who will carry out the work?
P.S.A. is led by Steven Pittman. Where suitable associate expertise would benefit the engagement, their involvement and responsibilities are agreed with you in advance. Meet Steven.
Can work be delivered remotely or on site?
Advice and some document-based work may be suitable for remote delivery. Visits are considered where the brief requires them. Tell us your location and requirements so suitability, travel and availability can be confirmed.
How quickly can work start, and how long will it take?
Start dates and completion times depend on availability, complexity, access to evidence and the people involved. These are agreed for the engagement; the website does not promise immediate or round-the-clock availability.
What will I receive?
The scope specifies the output: for example, advice, written findings, an audit report, an action plan or training. See illustrative outputs for examples of structure and presentation.
Can you help put recommendations into practice?
Yes, implementation support can be included where appropriate. This may involve clearer processes, working documents, responsibilities, review dates or training. Any additional work is agreed separately.
Fees and ongoing support
How are fees agreed?
Fees reflect the defined scope and expected work. The written quotation identifies the proposed charge and any travel or other expenses. You can review the proposal before deciding to proceed.
What is included in ongoing support?
Only the work specified in your agreement. Contact time, document reviews, visits, response arrangements, duration and fees are confirmed in writing. Explore ongoing support.
What happens if the brief changes?
Changes to the work, output, timescale or fee are discussed and agreed before additional work proceeds. A focused review does not automatically become a full investigation.
Independence and professional boundaries
How do you consider conflicts of interest?
Previous involvement, relationships and other potential conflicts are considered before accepting a brief. Work is accepted only where an appropriate role and scope can be established.
Can you independently investigate something you previously advised on?
Not automatically. Earlier advice may affect independence and mean a different investigator is needed. This is considered before acceptance.
How will sensitive information be handled?
Information requirements, access and a suitable communication method are agreed before case material is shared. Keep initial enquiries general. Confidentiality and information-handling arrangements are addressed in the engagement terms.
Does an audit guarantee compliance or a successful inspection?
No. A review provides findings within its agreed scope and identifies improvements. Inspection outcomes remain the inspectorate’s decision; the setting retains responsibility for its arrangements and actions.
Is P.S.A. an emergency reporting service?
No. P.S.A. provides commissioned professional support. For reporting routes, use your organisation’s safeguarding procedures and the official local council directory. Do not wait for a consultancy response to report an urgent concern.
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