P.S.A. · Illustrative audit extract
From observation to action.
Focus: documenting completion of pastoral follow-up actions.
Make the outcome of follow-up visible.
Evidence reviewed: in this fictional sample, six of ten records named an action owner, while four also recorded a completion date and outcome.
Finding: the sampled records did not consistently show whether planned actions had been completed.
Why it matters: a reviewer could not reliably distinguish a completed action from an outstanding one using the record alone.
Suggested next step: agree a short completion entry covering the action taken, date, outcome and any further review.
Scope limit: this observation relates only to the fictional sample. It does not establish whether actions took place but were not recorded.